Before You Begin

Eligibility

For purchases made on austinfowler.com, we're pleased to offer returns and exchanges within 14 days of delivery should your piece not feel quite right. To be eligible, a piece must be:

• New and unused, with no signs of wear or use
• Returned with its original tags and packaging intact
• Received by us within 14 days of the date your order was delivered

To preserve the structure and craftsmanship of each bag, please don't fold, compress or reshape it when preparing your return, as this may affect eligibility. Any complimentary or promotional gift included with your order must also be returned in new condition, or its value will be deducted.

Not eligible for return or exchange: Outlet and Final Sale pieces, E-Gift Cards, international orders, and pieces purchased from anyone other than Austin | Fowler directly.

Our Favorite Option

Exchanges & Store Credit

When you choose an exchange or store credit, the processing fee is waived. Store credit never expires, so you can choose the right piece when the timing feels right.

If your new piece is priced lower, the difference is added to your account as store credit. If it is priced higher, we'll help you pay the difference before it ships.

If It's Not Quite Right

Refunds

Please complete the Product Return Form so we can match your piece to your order, then ship it to the address below. To ensure each returned piece is carefully inspected and restored to our standards, a $12 processing fee applies to refunds issued to your original form of payment.

Refunds are issued within 5 to 7 business days of inspection, less any shipping charges and the processing fee. Your bank or card issuer may need a few additional days to reflect the credit. Please allow up to two weeks from the day your return is delivered to us.

Return Address

Austin | Fowler
6100 McColl Drive #472
Savage, MN 55378

Return shipping is at your expense, and we recommend a trackable service, as we can't be responsible for returns lost in transit. Purchases made with Shop Pay Installments are refunded according to your installment plan.

For Gift Recipients

Exchanging a Gift

Received a piece as a gift? Simply write to us with the name of the person who gave it to you, and we'll find the order and take care of the rest, so there's no need to ask for a receipt. Gifts may be exchanged or returned for store credit within the same 14-day window.

Made to Last

Our Warranty

Austin | Fowler pieces purchased on our website include a 90-day limited warranty covering hardware and manufacturing defects, beginning on the date the carrier marks your order as delivered. To make a claim, email hello@austinfowler.com with your order number and photos of the issue. If the defect is covered, we'll repair or replace your piece.

The warranty does not cover normal wear and tear, spills, accidents, scratches or damage from third-party repairs, and it does not apply to Outlet pieces, Final Sale pieces or pieces received through giveaways or third-party sellers.

Arrived Damaged or Incorrect?

We inspect every order before it ships, but if your piece arrives damaged or isn't what you ordered, please email us within 14 days of delivery with your order number and photos, and we'll make it right at no cost to you.

Repairs

A bag that is well loved may eventually need a little restoration. Our trusted recommendation is Rago Brothers in New Jersey, who offer mail-in restoration for designer bags. Visit ragobrothers.com to make arrangements. A local shoe and leather repair shop can also be a wonderful option.

Good to Know

In-Person Visits

While our headquarters and fulfillment are based in the Twin Cities, we're unable to accommodate in-person visits for viewing, returns or exchanges. Thank you for following the process above, which lets us take the very best care of every return.