At Austin | Fowler, every piece is thoughtfully designed to support the rhythm of your day. We want you to feel confident — and genuinely delighted — with your selection.
For purchases made on www.AustinFowler.com, we are pleased to offer returns or exchanges within 14 days of delivery should your piece not feel quite right. Items must be returned in new, unused condition with original tags and packaging intact.
To ensure each returned item is carefully inspected and restored to our standards, a $12 processing fee applies to refunds issued to the original form of payment.
This fee is graciously waived when selecting an exchange or store credit.
Returns and exchanges are available only for items purchased directly from AustinFowler.com. Items showing signs of wear or use will not be eligible.
If your piece does not meet your needs, we are happy to accept a return of the purchase price less shipping, and the $12 processing fee, provided the item is received within 14 days of delivery in new condition.
To preserve the structure and craftsmanship of each bag, please do not fold, compress, or reshape your item when preparing it for return, as this may affect eligibility.
Kindly complete the Product Return Form so we may properly match your item to your order.
Returns may be sent to:
Austin | Fowler
6100 McColl Drive #472
Savage, MN 55378
Refunds are processed within 5–7 business days following inspection and issued to the original form of payment, less applicable shipping, and the processing fee. Financial institutions may require additional time to reflect the transaction.
Any promotional gifts included with your order must also be returned in new condition or their value will be deducted.
We are pleased to offer exchanges — and when exchanging, the processing fee is waived.
If another size or style would better serve you, please email hello@austinfowler.com with your name, order number, and the piece you would prefer. Once availability is confirmed, you will:
• Complete the Exchange Form
• Ship your item to our distribution center at:
Austin | Fowler
6100 McColl Drive #472
Savage, MN 55378
• Receive your newly selected piece once your return is received in new condition
As with returns, please avoid folding or compressing the bag to protect its structure.
Store credit is available and never expires, offering the flexibility to select the right piece when the timing feels right. Choosing store credit also ensures the processing fee is waived.
Selecting the right bag is personal, and our team is always happy to guide you before or after purchase. Please reach out to hello@austinfowler.com with any questions — we’re honored to assist.
While our headquarters and fulfillment operations are based in the Twin Cities, we are unable to accommodate in-person visits for viewing, returns, or exchanges. We appreciate your understanding and your partnership in following the process above.
A bag that is in continual use may eventually need some restoration work. We want to make sure you're well taken care of and would highly recommend our go-to repair shop, Rago Brothers. Located in New Jersey, they do mail-in restoration work on all designer bags. We would invite you to visit their website at www.RagoBrothers.com to make arrangements, if ever needed.
Friend,
The women I admire most share something in common — they move through their days with a quiet confidence that's impossible to ignore. I built Austin | Fowler for her. For you.
As a former executive and mother of four, I know that life rarely slows down. What changes is how prepared you are to meet it. The right bag isn't a small thing — it's the foundation of a pulled-together day.
Every Austin | Fowler piece is designed with that in mind. Thoughtful organization. Enduring materials. Timeless silhouettes that transition as seamlessly as you do — from the boardroom to the airport, from the meeting to the moment.
This is luxury with intention. And we're so glad you've found us.
With admiration,
Stephanie Fowler, Founder & CEO
When Steph and Vince launched Austin | Fowler, they brought no formal background in design or manufacturing — only an uncompromising vision. As an executive and mother of four, Steph had searched for a bag that could meet the demands of her life without sacrificing elegance. When she couldn't find one worthy of that standard, she decided to create it.
What followed were early mornings and late nights — researching materials, refining silhouettes, building relationships with artisans. Austin | Fowler didn't come to life because the conditions were perfect. It came to life because Steph chose to begin, and refused to stop.
That same conviction lives in every bag we make.
At Austin | Fowler, we design for a feeling — the quiet confidence of a woman who is completely in command of her day.
We believe that when the details are handled, something shifts. You move differently. You lead more deliberately, speak more assuredly, and show up as the fullest version of yourself.
Thoughtful organization isn't a small thing. It's the foundation beneath every great entrance.
