Of course! We want our customers to
be absolutely delighted with their purchase from Austin | Fowler! For
customers who purchased their Austin | Fowler bag on www.AustinFowler.com, and
find that it does not meet their needs or expectations, we are pleased to offer
returns or exchanges, less shipping charges, within 30 days of purchase. The
item being returned/exchanged must be in new, unused condition with the
original tags and/or packaging.
We can only return or
exchange items purchased directly from www.AustinFowler.com. Any item deemed
"used" will be ineligible for return or exchange.
Standard Returns
If
you've found that a product simply does not meet your needs, we're happy to
offer a return on the purchase price less shipping charges as long as the
product is returned within 30 days of purchase in new and unused condition.
- Please ship your product to our
distribution center at 6100 McColl Drive #472, Savage, MN 55378
- Include the original packing slip
or a note indicating the order number, items you're returning, and reason
for return.
- Refunds will be processed within
5-7 business days upon receipt and inspection of your returned item, and
will be refunded in the original form of payment, less shipping charges.
Please keep in mind that your banking institution may require additional
days to process and post the transaction to your account.
Exchanges
Please
send an email with your full name and order number to slfowler@austinfowler.com
including details regarding the product you would like to exchange and the new
product you would like to receive. Once we receive your exchange request, we
will confirm that we have your desired product in inventory.
Once
you receive that confirmation from us, please follow the following steps:
- Ship your product to our
distribution center at 6100 McColl Drive #472, Savage, MN 55378
- Include the original packing slip
(if available), or note indicating the product you're returning, and the
product you're requesting to receive in exchange.
- Once we receive the product in
acceptable condition, we will ship the requested product to you.
We
want to make sure that our customers are delighted with their purchases and for
that reason, we are always here to help! Please contact us at slfowler@austinfowler.com with
any questions, concerns, or feedback. We love to hear from you!