How can we help?

To avoid stolen packages, we recommend that someone is available at the recipient location to receive the package.  Austin | Fowler is not responsible for lost or stolen packages so please contact the carrier (i.e. USPS, FedEx, UPS) and provide them with your tracking number to inquire further.  

Please also note that if your shipping status with the USPS indicates "Delivery Delayed" it is likely due to a regional issue in which the post office does not have sufficient staff to get out all packages on time.  In that case, please contact USPS directly and they can give you further details on your delivery date.

Once your bag is processed for shipment, you will receive a tracking number sent to the email you had provided at checkout.  If you did not receive your tracking number, be sure to check your spam or junk mail folder in your email.  Also be sure that you used the correct email address at checkout.  Oftentimes people may have multiple email addresses and may forget which one they had used at checkout.  If you did not receive the tracking number, there’s a good chance, the email address was entered incorrectly at checkout.  Please email us at slfowler@austinfowler.com to have your email address updated and the shipping confirmation resent to you.

Email us at slfowler@austinfowler.com for any other questions as well, we’re happy to help!

Please allow 3-5 business days for your order to ship out from our location.  The location of where the package is shipping to will determine when you receive it.  Typically, U.S. orders are shipped via USPS and are on average about 3-5 days.  Please be aware that certain events including severe weather, holidays, national events among others can all impact delivery times.  All orders ship out during standard business days which are Monday – Friday.  Once your order does ship out, you will receive tracking information via the email you had provided at checkout.  Please be aware that any international orders follow the same above protocol but may take longer to arrive due to customs in the destination country.

Absolutely!  Our products do sell quickly and by placing a back order or a pre-order for new products, that is the best way to ensure you receive that product when it is back in stock.

Our Outlet section is an incredible way to purchase an Austin | Fowler product for a fraction of the price!  To be considered an Outlet product, there is a minor imperfection such as imperfect stitching on the interior of the bag, a nick in the leather, or something along those lines.  An Outlet product will never have any imperfection that affects the overall look or structure of the bag - they really are small imperfections!

Please be advised that while Outlet products only have minor imperfections, we're selling them for a drastically reduced price and as such are not able to offer returns, exchanges, or warranty on them.  Additionally, due to the volume of orders we receive, we are not able to send photos of individual products from the Outlet section.

Don't get us started, we could go on forever about this!  For one thing, Austin | Fowler is passionate about designing bags that are classic in style and very high end.  But more important than that, they are bags that will keep you organized and pulled together regardless of what purpose you're using them for!

We include many features to keep them versatile.  For example, many of our bags can be worn a variety of ways such as over the shoulder, cross body, and backpack carry, some even come with a luggage sleeve to sit securely on top of your suitcase!  Others may come with stroller/cart straps as well.

A signature mark of our brand has always been our bright interiors which not only lends some personality to the bags but is also functional as it makes it easy to see what's inside, no more big black hole of a bag!

We are so intentional about the features we include in our bags as we want to simplify your life on the go while keeping you looking polished and chic!

To best care for your Austin | Fowler products, use a good leather conditioner for any of the leather parts.  For the other material, a slightly damp cloth will work well to remove any dirt or dust.  The interior lining can also be gently wiped down with a slightly damp cloth and a mild dish soap.  While some of our materials may be water resistant, they are not waterproof so you cannot leave the product exposed to water for large amounts of time.  An Austin | Fowler product is an investment in style and will weather the seasons very well as long as it is properly cared for.

Please do!  At checkout, just indicate that it is a gift by writing a message to your recipient and we can ship to whomever you would like and we can complete a beautiful handwritten card with your message of choice on your behalf!  We take incredible care to ensure that our products are packaged so pristine so it will certainly delight the recipient!  Don't worry a receipt is never included in the box.

You can cancel your order if you request to do so before the order is fulfilled. Once the order is fulfilled and shipped, we cannot cancel an order and the regular return process will be required.  If you are needing to update your address or email on an order, please email customer service to make the change. Please be aware that if you order has already been fulfilled, address changes will not be able to be corrected. Please be sure to check all information at checkout including shipping address and correct email address.

Of course!  We want our customers to be absolutely delighted with their purchase from Austin | Fowler! For customers who purchased their Austin | Fowler bag on www.AustinFowler.com, and find that it does not meet their needs or expectations, we are pleased to offer returns or exchanges, less shipping charges, within 30 days of purchase. The item being returned/exchanged must be in new, unused condition with the original tags and/or packaging.  

We can only return or exchange items purchased directly from www.AustinFowler.com. Any item deemed "used" will be ineligible for return or exchange.

Standard Returns

If you've found that a product simply does not meet your needs, we're happy to offer a return on the purchase price less shipping charges as long as the product is returned within 30 days of purchase in new and unused condition.  

1. Please ship your product to our distribution center at 6100 McColl Drive #472, Savage, MN 55378
2. Include the original packing slip or a note indicating the order number, items you're returning, and reason for return.
3. Refunds will be processed within 5-7 business days upon receipt and inspection of your returned item, and will be refunded in the original form of payment, less shipping charges. Please keep in mind that your banking institution may require additional days to process and post the transaction to your account.

Exchanges

Please send an email with your full name and order number to slfowler@austinfowler.com  including details regarding the product you would like to exchange and the new product you would like to receive. Once we receive your exchange request, we will confirm that we have your desired product in inventory.  

Once you receive that confirmation from us, please follow the following steps:

1. Ship your product to our distribution center at 6100 McColl Drive #472, Savage, MN 55378
2. Include the original packing slip (if available), or note indicating the product you're returning, and the product you're requesting to receive in exchange.
3. Once we receive the product in acceptable condition, we will ship the requested product to you.

We want to make sure that our customers are delighted with their purchases and for that reason, we are always here to help! Please contact us at slfowler@austinfowler.com with any questions, concerns, or feedback. We love to hear from you!

A bag that is in continual use may eventually need some restoration work.  We want to make sure you're well taken care of and would highly recommend our go-to repair shop, Rago Brothers.  Located in New Jersey, they do mail-in restoration work on all designer bags.  We would invite you to visit their website at www.RagoBrothers.com to make arrangements, if ever needed.

They do!  Austin | Fowler bags come with a 90-day limited warranty.  We take incredible care in selecting high quality materials and accessories that go into our products and they are designed with durability and functionality in mind.  Our warranty covers any hardware and/or defects on items purchased through Austin | Fowler’s website.  Please note that the warranty does not cover wear and tear due to normal and proper use nor does it cover spills, accidents, scratching, or any damage done from third party repairs.  The warranty is not valid on any Outlet products or products won through giveaways or third-party sales.

We're happy to help!

Email us at slfowler@austinfowler.com

Call us at (920) 581-5008

Reach us via mail at 6100 McColl Drive, #472  Savage, MN 55378