Returns & Exchanges
We want our customers to be absolutely delighted with their purchase from Austin | Fowler! For customers who purchased their Austin | Fowler bag on www.AustinFowler.com, and find that it does not meet their needs or expectations, we are pleased to offer returns or exchanges, less shipping charges, within 30 days of purchase. The item being returned/exchanged must be in new, unused condition with the original tags and/or packaging.
We can only return or exchange items purchased directly from www.AustinFowler.com. Any item deemed "used" will be ineligible for return or exchange.
If you've found that a product simply does not meet your needs, we're happy to offer a return on the purchase price less shipping charges as long as the product is returned within 30 days of purchase in new and unused condition.
- Please ship your product to our distribution center at 6800 Featherstone Drive, Savage, MN 55378
- Include the original packing slip or a note indicating the order number, items you're returning, and reason for return.
- Refunds will be processed within 5-7 business days upon receipt and inspection of your returned item, and will be refunded in the original form of payment, less shipping charges. Please keep in mind that your banking institution may require additional days to process and post the transaction to your account.
Please send an email with your full name and order number to email@example.com including details regarding the product you would like to exchange and the new product you would like to receive. Once we receive your exchange request, we will confirm that we have your desired product in inventory.
Once you receive that confirmation from us, please follow the following steps:
- Ship your product to our distribution center at 6800 Featherstone Drive, Savage, MN 55378
- Include the original packing slip (if available), or note indicating the product you're returning, and the product you're requesting to receive in exchange.
- Once we receive the product in acceptable condition, we will ship the requested product to you.
We want to make sure that our customers are delighted with their purchases and for that reason, we are always here to help! Please contact us at firstname.lastname@example.org with any questions, concerns, or feedback. We love to hear from you!
A bag that is in continual use may eventually need some restoration work. We want to make sure you're well taken care of and would highly recommend our go-to repair shop, Rago Brothers. Located in New Jersey, they do mail-in restoration work on all designer bags. We would invite you to visit their website at www.RagoBrothers.com to make arrangements, if ever needed.